Returns & Refund
We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date.
All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice.
All product may be exchanged once.
All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages. We regret to inform that products sold online are not exchangeable at stores at the moment.
Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
L'OCCITANE THAILAND reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
If you have any questions on our return policy, please contact Customer Service at firstname.lastname@example.org
or please call (+66) 02 655 2569 - 71 Ext. 202 (Monday to Friday: 9am - 12pm and 2pm - 6pm, excluding Public Holidays). Please provide your contact details, invoice number and reason for return.