L'Occitane en Provence
 

Terms and Conditions

Shipping Policy

Out of Stock Items

Return Policy

Payment Policy

Privacy Policy

Security

Intellectual Property

User Content



Shipping Policy

Purchases are couriered within Thailand only.

Normally, purchase items will arrive within 2-3 business days for Bangkok and surrounding areas and 3-5 days for up countries upon order payment confirmation.

Order deliveries will be made between 8am - 5pm from Monday to Friday.

Free shipping when spend up to 3,000 Baht

Shipping in Bangkok and Up countries cost 120 Baht

Goods will need to be signed for upon delivery.

L'OCCITANE bears no responsibility for goods signed for by someone other than the designated recipient.

L’OCCITANE is not responsible for damage after delivery.

All claims for shortages must be reported to customer service on the day of delivery.

We do not ship internationally. If you wish to ship an order internationally, please visit our international portal at www.loccitane.com for a list of countries that accept eCommerce orders.


Out of Stock Items



Items marked out of stock are not available for order.

If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order handled. L'OCCITANE does not accept back orders.


Return Policy


We will issue a product exchange for any defected products in the original package that is returned within 30 days of delivery date.  

All products to be exchanged must be accompanied by the original receipt.

No product may be exchanged if product is currently on sale, used, opened or damaged.

Each item can only be exchanged once.

No cash refunds.

To return any items, please contact Customer Service on (+66) 02 655 2569 - 71 or by email info@loccitane.co.th from Monday to Friday, 9.00am to 6.00pm

Postage will not be refunded.

Please allow up to 1 - 3 weeks from the day you return your package for your request to be processed. You will be contacted once your return is completed.  

L’OCCITANE reserves the right of final decision in case of any dispute


Payment Policy


Placing an order
To review what is available to purchase simply browse the online product catalogue. When you have arrived at the item you wish to order, click on "ใส่ตะกร้า" and then decide your requested quantity. When your order contains the item quantities you wish to purchase, please login to continue to the next step or register if it is the first time to make a purchase online. You will then be asked to provide us with your shipping and payment (credit card) information.

Once you have paid via credit card your order will be immediately processed online. Once your credit card details are verified, we will pack your order and deliver it to you.


Forms of payment
L'OCCITANE Online Boutique is pleased to accept the following credit cards as forms of payment:
L'OCCITANE Thailand Online Boutique is set up to take immediate orders online via credit card (MasterCard™, Visa™ and JCB™). This transaction will appear on your bank statement as a payment to L’OCCITANE (Venture) LTD.

All prices on this site are processed in THB.

The country of domicile for L'OCCITANE Thailand is Thailand.

All orders are acknowledged at current pricing. We will bill at the price in effect at time of the payment confirmation.

Pricing 
Product prices listed are current, however they are subject to change without advance notice. 

Privacy Policy 

(EC & Institutional)

L’OCCITANE is committed to protecting your privacy.  You can visit most pages on our website without giving us your personal information, such as your name, address and email address.  However, we obtain certain information by automated means when you visit our website through the use of cookies and pixel tags, which are standard tools in the internet industry.  The use of cookies and pixel tags enables us to know your IP address, the type of browser you are using, and general browser activity

(EC)

If you turn off cookies on your computer, you will not be able to complete a purchase on the website.

In order to complete a purchase on the website, you will need to provide us with your personal information.  However, none of the information that you provide to us is disclosed to any third party other than for the purposes of credit card purchase validation, fulfillment for order delivery, marketing and promotion.  We use this information within the L’OCCITANE Group only and have taken all measures that are necessary to keep this personal information confidential.

(EC & Institutional)

You have the ability to review, change or request deletion of your personal information or unsubscribe newsletter by sending an email to info@loccitane.co.th

Security

All transactions at this online store are protected by Secure Sockets Layer (SSL) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options we accept Credit Card (MasterCard™, Visa™ and JCB™). This transaction will appear on your bank statement as a payment to L'OCCITANE (Venture) LTD.

Any information that you send to us is encoded with SSL encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's.

You can tell whether your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner or at the end of the address bar of your browser window.

Intellectual Property 

All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by L’OCCITANE but are subject to third party copyrights.

L’OCCITANE is in no way responsible for any off-website pages or any other websites linked to or from the site. L’OCCITANE disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites.

User Content

We do not endorse or control the User Content transmitted or posted on the site. Thus, we do not guarantee the accuracy, integrity or quality of User Content.  Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the site.